Our Commitment

Our client fulfillment and support methods are continuously refined and optimized to provide you with the right support expertise when you need it the most. This methodology, combined with the use of our Customer Relationship Management System, ensures that our clients receive the level of support we have committed to. Emails and calls to our helpdesk are logged and assigned to best suited support specialist. Clients receive acknowledgements to all open incidents and as the case progresses we stay in touch. System outages are prioritized should they occur. The technical staff at 2TouchPOS is there when you need us most.

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2TouchPOS Support Plan

Having a support plan is the fastest way to receive seamless support for Your STAFF!

 

  • Helps you maximize uptime
  • Allows you to maintain smooth operations
  • Can be used to answer day to day user questions
  • Can be used for menu configuration assistance
  • Can be used to lock down employee permissions
  • Teaches you how to leverage your system
  • Provides you access to videos & documentation and live support
  • No surprises; our support contract provides you with peace of mind!

 

Emergency Services

     Your emergency is our priority - any time - any day!

Occasionally when you call the technician may not answer directly. Be sure to leave a message. Our system will place your recording into a "queue" so that our tech team can call you back in the same order which the call was received.  These services provide assistance with equipment or software failures that may interfere with your ability to serve your customers.

 

*A fee may apply depending on your support plan status.

Help Desk Support

Monday through Friday 8 AM – 10 PM EST, excluding holidays.

Help desk service personnel answer questions pertaining to the operation of 2TouchPOS software. For example:

  • How are menu items added?
  • How do I change my speed screen?
  • I forgot to adjust tips and I closed out.  What do I do?

*A fee may apply depending on your support plan status.

Installation Services

Monday through Friday 8 AM – 5 PM EST, excluding holidays.

We supply remote installation services for hardware and software related to your 2TouchPOS system.  Installations are scheduled with a qualified technician, so that it is reasonable to expect the effort will be complete by 6 pm.

  • 2TouchPOS Software
  • Credit Card Software
  • Stations and their peripherals
  • Printers

We recommend installing critical equipment at least one day in advance of its use. Plan for involved menu changes ahead of time.

Performing an installation at any other time is subject to an off hours discretional installation fee, depending upon availability of off-hour technicians.

US Based Support

We have two physical support centers but our remote access software and VOIP phone system enable technicians to support you wherever they are and wherever you are.

Call the Tech Support Line: 888.756.7994
E-mail: Your Assigned Tech

Call First Then Click For Remote Support

A technician might instruct you to apply this update if we're having trouble establishing a connection. Root Certificate Update

2TouchPOS Support Plans Include Version Upgrades

  • Having a Support Plan provides automatic access to the latest version of 2TouchPOS
  • Entitles you to upgrade your 2Touch software up to two times per year
  • Includes licensing and technician time to complete the upgrades
  • Essentially this provides you with a cost effective means to keep your software current
  • Keeps you on the cutting edge of 2TouchPOS technologies
  • Our product developers are working around the clock to incorporate new technologies; don't get left behind!

Call us to Find out More About our Support Plans

We want to hear from you!

To upgrade or renew your support contract, give our Sales Department a call at (866)227-8682, or e-mail us.

Contact Us!